Privacy Policy

Information We Collect

We collect information you provide directly to us, as well as some information automatically when you use our website.

• Contact & account details — name, email address, phone number, and postal address, such as when you fill out a contact form, register for an event, or sign up as a volunteer.
• Donation information — billing details and payment information when you donate, processed securely by our payment gateway partner. We do not store your full card or bank details on our own servers.
• Organizational details — company name, CSR contact information, and program preferences when you submit a corporate partnership or CSR enquiry.
• Newsletter preferences — your email address if you subscribe to program updates and research findings.
• Usage data — pages visited, time spent on the site, browser and device type, and referring pages, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Process donations and issue tax receipts (including 80G certificates) where applicable.
• Register and communicate with you about events, campaigns, and volunteering opportunities.
• Respond to enquiries submitted through our contact and CSR partnership forms.
• Send newsletters and program updates to subscribers who have opted in.
• Understand how our website is used so we can improve content and user experience.
• Comply with legal, regulatory, and reporting obligations as a registered trust.

We do not sell your personal information to third parties.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep the site running smoothly, and understand how visitors use our pages. Some cookies are set by third-party services we rely on, such as embedded YouTube videos and social media links.

You can control or disable cookies through your browser settings at any time. Please note that some parts of the site may not function correctly if cookies are disabled.

How We Share Information

We only share your personal information in the following circumstances:

• Service providers — trusted partners who help us operate the website, process payments, and send emails, bound by confidentiality obligations.
• Legal requirements — where required by law, regulation, or a valid request from a public authority.
• Corporate partners — with your consent, when you engage with us through a CSR partnership.
• Protection of rights — to protect the rights, property, or safety of SmileAge Initiative Trust, our beneficiaries, or the public.

Data Security

We use reasonable technical and organizational measures — including secure connections (HTTPS), restricted access to personal data, and trusted third-party payment processors — to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements applicable to a registered charitable trust (such as donation records needed for 80G/12A compliance). When information is no longer needed, we take reasonable steps to delete or anonymize it.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Unsubscribe from our newsletter or marketing communications at any time.
• Object to or restrict certain uses of your information.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and services are intended for adults, including donors, volunteers, and corporate partners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.